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Customer Support

Have a question or need assistance? We're here to help! Our dedicated support team is committed to providing you with the best possible service. Feel free to reach out to us with any inquiries or concerns, and we'll get back to you as soon as possible. Your satisfaction is our top priority.

We're Here to Help!

Got a question on your mind? Fill out the form below and our team will assist you promptly.

Email Our Support Team

Need immediate assistance? Our support team is just a message away. Reach us via Email at fepfoodplus@gmail.com or order@fepfoodplus.com

Location

Find Us Nearby

Discover our convenient locations and pay us a visit. We'd love to meet you in person!

Visit us at 1 Owa Street, Behind Filling Station, Off Wire Road, Benin City, Nigeria. Free to call us at +234 912 510 0134 for any assistance.

FAQ
  • Can I return or exchange items?
    Yes, if you find that any of the foodstuffs purchased from us are damaged, we allow returns or exchanges within 24 hours of purchase, provided the item is in its original packaging.
  • Where are you located in Benin City?
    Our shop is located at 1, Owa street, Behind Filling Station, Off Wire Road in the heart of Benin City. We are easily accessible from major roads and public transportation routes.
  • What payment methods do you accept?
    We accept cash payments, bank transfers, and mobile money (e.g., Opay, Paga). For online orders, payments can be made securely via bank transfer or mobile wallet.
  • Do you stock seasonal items?
    Yes, we carry a variety of seasonal foodstuffs depending on availability, including fresh fruits, vegetables, and locally harvested grains and tubers.
  • I have made a mistake in my order. Can I cancel or amend the order?
    No, because due to logistic reasons, public safety considerations and costs, it may be impracticable to accommodate a cancellation or amendment to such orders. However, we are always ready to find a solution to such problems. So contact us as soon as possible during store opening hours.
  • Do you have loyalty programs or discounts for regular customers?
    We appreciate our regular customers and offer loyalty discounts and promotions from time to time. Please ask at the store or follow us on social media to stay updated on offers.
  • How do I stay updated on your latest products and offers?
    You can stay informed by following us on social media platforms like Facebook, Instagram, and WhatsApp, where we regularly post updates on new stock, promotions, and special offers.
  • Do you accept online orders or phone orders?
    Yes, you can place your orders online through our website or by calling us at +2349125100134. We also accept orders via WhatsApp at +2349125100134.
  • Do you offer wholesale prices for bulk purchases?
    Yes, we offer special discounts for wholesale and bulk purchases. Please contact us for more information on pricing for large orders.
  • What types of foodstuffs do you sell?
    We sell a wide range of foodstuffs, including Rice, Beans, Oil, Garri, Yam, Semovita, Flour, Fpices, Vegetables, and more. We also offer local Nigerian staples such as Egusi, Ogbono, and Crayfish.
  • Do you sell organic or locally sourced foodstuffs?
    We prioritize sourcing our foodstuffs from local farmers and suppliers. We offer a selection of organic and locally grown items, including rice, vegetables, tubers, and grains.
  • How can I be sure of the quality of your products?
    We ensure the highest quality by carefully selecting our suppliers and conducting regular quality checks. If you're ever unsatisfied with a product, please let us know, and we will make it right.
  • Can I pre-order foodstuffs for special occasions?
    Absolutely! You can pre-order large quantities of foodstuffs for special events such as weddings, birthdays, or other gatherings. Please contact us in advance to arrange your order.
  • Do you offer delivery services?
    Yes, we provide delivery services within Benin City and its surrounding areas. Delivery fees may apply depending on your location and order size.
  • What are your operating hours?
    We are open Monday through Saturday from 9:00 AM to 6:00 PM. We are closed on Sunday.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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