Terms & Conditions
General Terms
1.1. These terms apply to all users of the website, including without limitation vendors, customers, merchants, and/or contributors of content.
1.2. By using our website and placing an order with us, you agree to be bound by these terms and conditions.
1.3. We reserve the right to update, change, or replace any part of these terms at any time. It is your responsibility to check this page for updates periodically.
Products
2.1. We offer a variety of foodstuff products including but not limited to rice, beans, spices, vegetables, oils, and other locally sourced produce.
2.2. All product descriptions, prices, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.
2.3. The images of the products on our website are for illustrative purposes only. Actual product may vary slightly due to packaging and supply changes.
Orders & Payments
3.1. All orders placed on the website are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason.
3.2. Prices for products are listed in Nigerian Naira (NGN) and are exclusive of applicable delivery charges.
3.3. Payment must be made at the time of purchase via [available payment methods: credit/debit card, bank transfer, etc.].
3.4. Upon receiving your order, we will acknowledge receipt of your order. This does not mean the order has been accepted.
3.5. If there is an issue with payment, or if any of the items ordered are out of stock, we will notify you as soon as possible.
Delivery
4.1. Delivery is available within Benin City and other specified areas.
4.2. Delivery fees and estimated delivery times will be displayed at checkout. We aim to deliver within the stated timeframe, but delivery times are not guaranteed.
4.3. If you are not available to receive your delivery, we will contact you to arrange a new delivery time. Additional charges may apply.
4.4. We are not responsible for delays or failures in delivery caused by circumstances beyond our control, including but not limited to strikes, weather, and transport disruptions.
Returns & Refunds
5.1. We take great care in ensuring the quality of our products. However, if you receive a damaged or incorrect product, please notify us within 24 hours of delivery.
5.2. We will offer a replacement or refund for defective or incorrect items once the claim is verified. The product must be in its original condition.
5.3. Refunds will be processed through the original method of payment within 7-10 business days.
5.4. Perishable items products (e.g., fresh produce) or vulnerable products (e.g. rice, beans) are non-refundable unless they arrive damaged or spoiled.
Limitation of Liability
6.1. FEPfoodplus shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, data, or goodwill.
6.2. We make no warranties or representations about the accuracy or completeness of the information on this website.
6.3. We shall not be responsible for any damages resulting from the use or inability to use our products or services.
Privacy
7.1. Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
Governing Law
8.1. These terms and conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
8.2. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Benin City, Nigeria.
Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at:
-
Phone: +2349125100134
-
Email: info@fepfoodplus.com
-
Address: 1, Owa street, Off Wire Road, Benin city, Nigeria